Governance & IT Service Management (ITSM) Artifacts

This page is structured around three key areas to demonstrate leadership in process maturity and robust controls, ensuring stability, compliance, and strategic alignment.

Strategic Control Framework

Process Maturity & Standardization

We utilize foundational frameworks (ITIL, COBIT) to standardize IT processes. Successfully elevated process maturity from Level 2 to Level 4 in Incident Management.

Key Artifacts

Audit & Compliance Readiness: Ensuring IT is "fully aligned with global regulatory demands".
Security Control Mapping: Documenting how strategic initiatives like Zero Trust fulfill compliance controls.

Decision-Making & Accountability

Executive Dashboard Implementation

Deployment of Real-time Executive Dashboards tracking key metrics (KPIs/SLOs, Uptime Tracking, OPEX Spend) to facilitate informed governance.

Key Artifacts

Performance Review Cycle: Monthly Spend Review Meetings to review financial variances.
Proactive Problem Management (RCA): Every RCA leads to Permanent Fix Implementation.

Key Deliverables

Artifacts & Documentation

Tangible, strategic documents producing standardized results.

Key Artifacts

Change Management Policy: Rigorous process for Zero-Downtime Patching and CAB structure.
Disaster Recovery (DR) Plan: Validated by Annual DR/BCP Simulation.
IT Strategic Roadmap: 3-5 year roadmap aligning IT projects with business strategy.

Conclusion

My methodologies ensure that IT processes are standardized, auditable, and fully aligned with global regulatory demands, transforming IT from a support function to a predictable business partner.